Shipping & Delivery
Last updated: 5 October 2026
Every Posy&Ink card is handmade with care, and some designs are created especially for your order.
Please allow time for both production and delivery when placing your order.
Our Working Days
Posy&Ink operates Monday to Friday.
Orders placed over the weekend or on a bank holiday will begin processing on the next working day.
Our production times are calculated in working days only and do not include Saturdays, Sundays or UK bank holidays.
Production Times
Because our cards are handmade, the time needed to prepare your order depends on the level of personalisation and complexity.
Simple Personalised Orders
Simple personalised designs, such as adding a name, age or straightforward wording, usually require up to:
2 working days
before dispatch.
Complex Custom Designs
More detailed bespoke or custom-made cards usually require:
2–4 working days
before dispatch.
This may include designs requiring additional artwork, more detailed personalisation, multiple customised elements or more complex assembly.
If we need any additional information from you before we can begin making your card, production time may begin once the required information has been received.
Dispatch
Once your card has been completed, it will be carefully packaged and dispatched.
You will receive confirmation when your order has been dispatched where this feature is available through our website.
Please remember that the production time stated above is in addition to postal delivery time.
Delivery Options
Orders are normally sent using Royal Mail 2nd Class.
You may also choose or request Royal Mail 1st Class at checkout where available.
Delivery charges will be shown during checkout before you complete your purchase.
Selecting 1st Class postage changes the delivery service only. It does not reduce the time required to make a personalised or custom card unless otherwise agreed.
Estimated Delivery
Royal Mail delivery times are estimates and are separate from our production times.
Once an order has been handed to Royal Mail, delivery may occasionally take longer than expected due to postal delays, busy seasonal periods, adverse weather or other circumstances outside our control.
Please allow sufficient time when ordering for a birthday, anniversary, wedding or other date-specific occasion.
Urgent Orders
If you need a card by a particular date, please take both our production time and Royal Mail delivery time into account before ordering.
Choosing 1st Class delivery may help your order arrive sooner once dispatched, but it does not guarantee delivery by a particular date.
We cannot guarantee arrival dates unless this has been specifically agreed with you in advance.
Personalised & Custom Orders
Please make sure that all personalisation details are correct before placing your order.
This includes names, ages, dates, spellings and any custom wording.
If information is missing or unclear, we may need to contact you before production can begin, which could delay dispatch.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order.
Posy&Ink cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.
If you notice an error after placing your order, please contact us as soon as possible at:
We will do our best to correct the address before dispatch where possible.
Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at:
We will review the order and help you with the next steps.
Please be aware that Royal Mail delays can occasionally occur, particularly during busy periods.
Lost Orders
If you believe your order may have been lost in the post, please contact us at:
We will look into the matter and, where appropriate, work with Royal Mail to resolve the issue.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible.
Where possible, please include photographs of:
the damaged card;
the outer packaging; and
any visible damage to the parcel.
This helps us understand what happened and resolve the issue as quickly as possible.
Packaging
Posy&Ink cards are handmade and often feature layered or three-dimensional elements.
Orders are carefully packaged to help protect them during delivery.
Contact
If you have any questions about production times, delivery or an existing order, please contact:
Posy&Ink
Email: posyandink@gmail.com