Frequently Asked Questions

Yes. Every Posy & Ink card is designed and made by hand in Surrey. Many of our designs include carefully layered elements, dimensional details and hand-finished touches, so each card may have its own tiny variations.

Absolutely. Many of our designs can be personalised with a name, age, date or short message. The available options will be shown on the individual product page.

Yes. Bespoke designs are available for birthdays, weddings, anniversaries, new babies and other special occasions. Please contact us with the occasion, preferred colours, wording and any ideas you already have.

As each card is handmade, we recommend ordering as early as possible. Preparation times can vary depending on the design and level of personalisation. If you need a card for a particular date, please contact us before ordering and we will let you know what is possible.

Orders are carefully packaged to protect the handmade details and sent using Royal Mail. Available delivery options and costs are shown during checkout.

Most designs include a coordinating envelope. Box cards and other dimensional designs may include different packaging, so please check the individual product description for full details.

We make every card as close as possible to the design shown. However, because each one is handmade, there may be very small variations in positioning, pattern placement or finishing. Colours may also appear slightly different depending on your screen.

In many cases, yes. If the change is not offered on the product page, please get in touch before ordering. We will be happy to discuss whether your chosen design can be adapted.

Please contact us as soon as possible and include photographs of the card and its packaging. We will review the problem and work with you to put things right.

We would love to help. Visit our contact page and send us a message, or browse the latest designs in our online shop.