Privacy Policy
Last updated: 5 October 2026
At Posy&Ink, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
Posy&Ink is an independent UK business operated as a sole trader.
For the purposes of UK data protection law, Posy&Ink is the data controller for the personal information described in this policy.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: posyandink@gmail.com
1. Information we collect
We may collect personal information when you place an order, contact us or use our website.
This may include:
your name;
billing and delivery address;
email address;
telephone number, where provided;
details relating to your order;
any personalised wording or information you provide when ordering a personalised product;
correspondence you send to us;
technical information such as your IP address, browser type, device information and how you use our website.
We only collect information that is reasonably necessary to operate our business, fulfil orders and provide our services.
2. Orders and purchases
When you place an order through the Posy&Ink website, we collect the information necessary to process and fulfil your purchase.
This may include your name, email address, billing address, delivery address and details of the products you have ordered.
We use this information to:
process and fulfil your order;
create personalised products where requested;
communicate with you regarding your purchase;
arrange delivery;
provide customer service;
manage returns, refunds or order queries;
maintain appropriate business and accounting records.
The legal basis for processing this information is generally that it is necessary to fulfil our contract with you when you place an order.
Some information may also be retained where necessary to comply with legal, tax or accounting obligations.
3. Payments
Payments made through our website are processed securely through the payment services connected to our Squarespace website.
Your payment provider may collect information such as your card or payment details in order to process your transaction.
Posy&Ink does not normally receive or store your complete debit or credit card details.
Payment providers process your payment information according to their own privacy policies and terms.
4. Squarespace
Our website and online shop are hosted using Squarespace.
Squarespace may process certain information about visitors and customers in order to provide the website, ecommerce, security and related services required to operate our shop.
This can include information relating to website usage, devices, IP addresses, orders and transactions.
Squarespace processes information in accordance with its own privacy policies and applicable data protection laws.
5. Google Analytics
We use Google Analytics to help us understand how visitors use the Posy&Ink website.
Google Analytics may collect information such as:
pages visited;
approximate location;
device and browser information;
how visitors arrived at our website;
how long visitors spend on different pages;
general website interaction information.
This information helps us understand how our website is being used and how we can improve the shopping experience.
Where required, analytics cookies will only be used with your consent.
You can manage your cookie choices through the cookie controls provided on our website.
6. Cookies
Our website uses cookies and similar technologies.
Cookies are small files placed on your device that help websites operate correctly and, in some cases, provide information about how visitors use a website.
Some cookies are essential for the operation of our Squarespace website and online shop.
Other cookies, including analytics cookies, may be optional and will be used in accordance with your cookie preferences where consent is required.
You can manage or withdraw your cookie consent using the cookie controls available on our website.
You can also control cookies through your web browser settings.
7. How we use your information
We may use your personal information to:
process and fulfil orders;
create personalised products;
communicate with you about your order;
respond to enquiries;
provide customer support;
arrange delivery;
process returns or refunds;
improve our website and customer experience;
prevent fraud and protect the security of our website;
maintain business and financial records;
comply with our legal obligations.
We do not currently operate an email marketing newsletter or use your order email address to send general marketing emails.
8. Who we share your information with
We only share personal information where it is necessary to operate Posy&Ink, fulfil your order or comply with legal obligations.
This may include:
Squarespace, which hosts our website and ecommerce store;
payment processors used to securely process transactions;
delivery and postal providers used to send your order;
Google Analytics and related service providers where applicable;
professional advisers, accountants or service providers where reasonably necessary;
government bodies, regulators or law enforcement where we are legally required to provide information.
We do not sell your personal information to other companies.
9. Delivery information
In order to deliver your purchase, we may provide relevant information such as your name and delivery address to postal or courier providers.
These providers use this information for the purpose of delivering your order.
10. Personalised products
If you purchase a personalised card or another personalised product, you may provide names, messages, dates or other information required to create your order.
We use this information solely for the purposes of creating and fulfilling your personalised product unless we have another lawful reason to retain it.
Please avoid providing unnecessary sensitive or confidential personal information when submitting personalised wording.
11. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving customer queries and meeting legal, tax and accounting obligations.
Certain transaction and financial records may need to be retained for longer periods where required by UK law.
Information that is no longer required will be securely deleted, anonymised or otherwise appropriately disposed of.
12. International data transfers
Some of the companies we use to operate our website, payments or analytics services may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are used where required under UK data protection law.
13. Your data protection rights
Under UK data protection law, you may have rights relating to your personal information.
Depending on the circumstances, these may include the right to:
ask us for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your information;
object to certain uses of your personal information;
request the transfer of certain information to you or another organisation;
withdraw consent where we rely on consent to process your information.
Some of these rights are subject to legal limitations and may not apply in every situation.
To exercise any of these rights, please contact:
We may need to verify your identity before responding to a request.
14. Complaints
If you have concerns about how Posy&Ink handles your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.
Further information is available from the Information Commissioner's Office at ico.org.uk.
15. Security
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration.
Our website and online shop are operated through Squarespace and payments are processed using secure third-party payment systems.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
16. Children's information
Our website and products are intended to be purchased by adults.
We do not knowingly collect personal information directly from children for marketing purposes.
Information relating to a child may occasionally be supplied by an adult where it is required for a personalised card or gift. We will only use that information for the purpose of completing the relevant order.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.
Contact
If you have any questions about this Privacy Policy or how Posy&Ink handles personal information, please contact:
Posy&Ink
Email: posyandink@gmail.com